DVNJEWELRY Perth — Official Policy Page

Returns, Shipping, Warranty, Privacy & Legal Terms

Est. 1944 | Sustainable | Women-Empowered | Global Custom Jewelry Manufacturer

DVNJEWELRY is an international, ethical, solar-powered custom jewelry brand with an 80-year legacy. Our Perth division follows strict global manufacturing, sustainability, and customer transparency standards.

Return & Refund Policy

DVNJEWELRY specializes in custom-made jewelry including CNC gold bangles, gemstone jewelry, and bespoke pieces.

Custom Orders

    • Custom-made items are non-returnable and non-refundable.

    • Replacement is offered only for verified manufacturing defects.

    • All pieces undergo multi-stage QC by trained women artisans.

Ready Stock Items (If Applicable)

    • 7-day return window.

    • Product must be unworn, undamaged, and in original packaging.

Refund Timeline

7–14 business days after QC approval.

Non-Eligible Items

    • Normal wear & tear

    • Tarnish due to chemicals

    • Bent bangles

    • Alterations by third parties

    • Wrong order placed by the customer

Order Cancellation Policy

    • Orders may be cancelled within 24 hours.

    • After production begins, cancellation is not possible due to customization.

Shipping & Delivery Policy

Timeline

    • Custom-made items: 15–30 business days

    • Standard items: 5–10 business days

Shipping Partners

Insured international couriers with tracking.

Customs & Taxes

Import duties or GST may apply and are the customer’s responsibility.

Damaged Shipment

Provide unboxing video + photos within 24–48 hours for a replacement.

Warranty Policy

A 6-month manufacturing warranty applies to:

Covered

    • Soldering defects

    • CNC structural issues

    • Stone setting defects

Not Covered

    • Scratches, dents, or daily wear

    • Color fading due to chemicals

    • Damage from third-party repairs

    • Stone loss due to impact

Warranty Claims

Email clear photos/videos to: support@dvnjewelry.com

Privacy Policy

Data Collected

    • Name, contact number, email

    • Billing and shipping addresses

    • Payment information

    • Custom design notes

Usage

    • Order fulfillment

    • Customer communication

    • Design personalization

    • Legal compliance

    • Website improvements

Data Security

    • SSL protection

    • Firewalled servers

    • Restricted staff access

    • No third-party resale of data

Cookies

Used for analytics, performance optimization, and user experience.

Sustainability & Ethical Manufacturing

DVNJEWELRY proudly follows:

    • Solar-powered production

    • Zero child labor

    • 100% women-staffed workforce (60%+ women artisans)

    • Ethical gemstone sourcing

    • Support for aged artisans

    • Eco-friendly packaging

Intellectual Property

All designs, graphics, descriptions, and content belong to DVN Group. Reproduction or unauthorized commercial use is prohibited.

Legal Disclaimer

Policies may be updated at any time. Continued website use indicates acceptance of policy updates.

Contact – DVNJEWELRY Perth Division

📧 support@dvnjewelry.com

📞 WhatsApp: +91 98191 10826

🌐 perth.dvnjewelry.com